Pole Hardware Replacement Policy
Pole hardware such as hand hole covers, base covers/nut covers and top caps arrive in a separate box on the truck that is delivering the poles. When delivery is made please make sure to check for the hardware box and sign for them on the delivery receipt. You will see the below label on the hardware box and you should open the box to check for any missing or incorrect parts. If you notify us within 30 days of delivery that you did not receive the appropriate hardware, we will send out replacement hardware at no charge. If you do not contact us until after 30 day of receipt, you will need to enter an order for these parts referencing the original order number. You will be charged for the replacement parts if we are not notified within the first 30 days after receipt.
